Residential Service Manager
Full Time • Adams, Inc.
Responsive recruiter
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Are you looking for the next step in your career?
Adams, Inc. has been in the building trades industry since 1988 providing solutions to our customers by way of electrical, plumbing, HVAC, solar, and home backup power. We are a family-owned, value-based organization placing the needs of our customers and team members above all else! We have seven locations throughout Wisconsin and Illinois, and are looking to add a Residential Service Manager to our Elkhorn Team!
Adams, Inc. has been in the building trades industry since 1988 providing solutions to our customers by way of electrical, plumbing, HVAC, solar, and home backup power. We are a family-owned, value-based organization placing the needs of our customers and team members above all else! We have seven locations throughout Wisconsin and Illinois, and are looking to add a Residential Service Manager to our Elkhorn Team!
As a Residential Service Manager, you will be responsible for the operational leadership of the Adams residential service lines, including electrical, plumbing, HVAC, and home backup generator maintenance. This role drives exceptional customer experiences, operational efficiency, and profitable growth across all consumer facing services. The Residential Service Manager will lead cross functional teams, manage daily operations, and ensure alignment with company values and strategic goals.
Qualifications:
- Experience: Minimum of 5 years of leadership experience in residential service operations (HVAC, Plumbing, Electrical, Solar, or related industries) required. Proven experience managing field teams, or equivalent, required.
- Education: Bachelor’s degree in business administration, construction management, or related field preferred. An equivalent combination of education and relevant industry experience may be considered in lieu of a formal degree.
- Technical Skills: Strong knowledge of field operations, scheduling, job costing, margin control, and labor productivity required.
- Software Proficiency: Familiarity with project management software and standard business software required. Knowledge of ServiceTitan a plus.
- Communication Skills: Excellent verbal and written communication skills to interact with clients, team members, and stakeholders required.
- Problem Solving: Ability to anticipate challenges, troubleshoot issues, and implement effective solutions under pressure required.
- Leadership: Strong leadership and team management skills to motivate and guide teams through accountability and positive team culture required.
- Driver’s License: Valid driver’s license with an acceptable driving record and a willingness to travel to job sites is required.
Schedule & Benefits:
This is a first-shift, Monday - Friday role. Some later hours or weekends may be necessary depending on workload. The pay range for this role is based on recent, relevant experience in the building trades industry. Adams, Inc. is proud to offer a full benefits package that includes health, dental, vision, and life insurances as well as paid time off, paid holidays, 401K employer match, and discounts on all of our services.
Essential Duties and Responsibilities (as related to our Company Core Values):
This is a first-shift, Monday - Friday role. Some later hours or weekends may be necessary depending on workload. The pay range for this role is based on recent, relevant experience in the building trades industry. Adams, Inc. is proud to offer a full benefits package that includes health, dental, vision, and life insurances as well as paid time off, paid holidays, 401K employer match, and discounts on all of our services.
Essential Duties and Responsibilities (as related to our Company Core Values):
Integrity:
- Oversee daily field service operations across multiple locations to ensure timely, high-quality delivery
- Ensure compliance with safety, licensing, and regulatory standards across all service lines
- Uphold company policies and model ethical leadership throughout all locations and teams
People:
- Provide leadership, coaching, and accountability to all field leaders and team members
- In collaboration with the Team Resources’ support team, oversee hiring, onboarding, and training for all residential service teams
Partnership:
- Collaborate with Management, Sales, Marketing, and our internal contact center to align service capacity with demand
- Support new location integration, capacity planning, and growth initiatives as necessary.
- Coordinate with our Accounting team to ensure accurate invoicing and job costing on a timely basis and seek opportunities for continued efficiency.
- Assist with other internal teams' annual needs such as inventory counting
Attitude:
- Lead with a proactive, solution oriented, mindset in resolving operational challenges and inefficiencies.
- Champion innovation and adaptability in a fast paced, consumer driven, environment
- Foster a culture of teamwork, accountability, ownership, and customer-first focus.
Excellence:
- Oversee warranty reimbursement programs and ensure compliance with all Adams’ partners
- Work closely with the Center of Excellence team to successfully manage the scheduling and dispatching of service teams and assisting to drive optimization and plan for seasonal shifts
- Monitor service quality and ensure adherence to Adams’ standards
- Support production management for HVAC, plumbing, electrical, and generator installations as needed
Stewardship:
- Establish and maintain strong financial discipline in decision making and across operational processes.
- Monitor customer feedback and customer service issues and oversee the timely resolution of customer concerns.
- Ensure the proper maintenance of fleet vehicles, tools, and inventory
- Enforce safety protocols and ensure compliance with OSHA and company safety standards on all job sites.
Working Conditions & Employment Policies:
Physical Demands:
This position is based in an office setting and involves standard computer and phone use. The role also requires travel to work sites and company locations across service areas to support field operations and engage with team members directly. The ability to sit, stand, and move between locations is necessary.
Work Environment:
The position involves a mix of office-based planning and work site visits. The employee will visit active construction or production sites, which may expose them to varying weather conditions, noise levels, and hazards typically associated with such work. Appropriate safety protocols and PPE must be followed at all times. Travel between job sites and client locations is expected, and occasional evening or weekend work may be required to meet project deadlines or respond to urgent issues.
Employment Policy Statement:
This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of responsibilities, duties, or skills required. Duties and responsibilities may change at any time with or without notice. This description does not constitute a contract of employment and does not change the at-will employment relationship.
This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of responsibilities, duties, or skills required. Duties and responsibilities may change at any time with or without notice. This description does not constitute a contract of employment and does not change the at-will employment relationship.
Adams will provide reasonable accommodations to individuals with disabilities as required by law. If you need assistance or reasonable accommodations during the application or employment process, please contact Team Resources.
Adams is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected status under applicable law.
Employment with Adams is at will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws and agreements.
Compensación: $95,000.00 - $140,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.